Terms of Use (ToU) – RUNSWAP

Seller: initial holder of a valid bib, wishing to transfer it.

Buyer: runner wishing to purchase a bib for sale.

Organizer: entity in charge of the event (association, company, local authority).

Transaction: the entire process including listing, purchase, payment, document transmission, and payment to the seller.

Pickup proof: all documents enabling bib pickup from the organizer (pickup voucher, ID card, confirmation, QR code, etc.).

RunSwap:

• connects sellers and buyers
• secures payments
• verifies the consistency of documents provided
• holds funds until race pickup (buyer protection)
• provides assistance in case of disputes

RunSwap cannot in any case:

• guarantee that the organizer accepts name changes
• intervene in an event's internal rules
• guarantee access or participation in an event
• be held responsible in case of pickup refusal, access denial to the starting corral, or cancellation by the organizer
• be held responsible for fraudulent pickup, dangerous behavior, or harassment between users

Funds are:

• paid to the seller only when all documents are complete
• released 72 hours after the race, except in case of a declared dispute (buyer security)

The seller commits to:

• Hold a valid, paid, non-cancelled, unused bib
• Transmit all required documents within a maximum period of 72 hours
• Not pick up or use the bib after sale
• Not resell the same bib simultaneously on multiple platforms
• Not provide falsified documents

The buyer acknowledges:

• having consulted and accepted the ToU before purchase
• that RunSwap does not guarantee acceptance of a name change
• that the organizer may refuse pickup in a third party's name
• that they may pick up the bib in the seller's name if the organizer allows it
• that RunSwap provides a personalized post-race certificate upon simple request

The buyer cannot demand a refund:

• in case of non-acceptance of the name change
• in case of access denial to the starting corral by the organizer
• if they have already received the documents enabling pickup

The seller must provide:

• Pickup voucher / registration confirmation
• Identity document (front/back)
• Any document specific to the organization

8.1 Delays

In case of delay in sending documents, RunSwap may:

• cancel the transaction
• refund the buyer
• ban the seller

8.2 Disputes

RunSwap acts as a mediator but:

• cannot impose a decision on an organizer
• cannot intervene physically during pickup
• cannot be responsible for a conflict between users

8.3 Harassment, insults, threats

Any such behavior results in:

• immediate ban
• transmission to competent authorities (complaint)

RunSwap collects only necessary data:

• account management
• transaction security
• assistance
• fraud prevention

Only essential data may be transmitted:

• to the buyer (pickup documents)
• to the organizer (in case of danger, fraud, or legal request)

RunSwap cannot be held responsible in case of:

• pickup refusal by the organizer
• race cancellation or modification
• fraud or identity falsification by a user
• use of the bib by a third party
• wild resale on another channel
• unilateral decision by the organizer
• injury, accident, death, or incident during the race

RunSwap stores documents and verifies:

• name/event consistency
• identity document consistency
• double use of the same bib
• suspicious behaviors

In case of strong suspicion, RunSwap may:

• block the transaction
• refuse payment
• ban the user
• transmit information to authorities

Bib resale is considered as:

• a digital service executed immediately
• involving personal and non-withdrawable documents
• therefore not subject to the right of withdrawal

The user may request deletion of their account:

• via their personal space
• by simple email